Shipping & returns

Vinn Tourism Travel Agency

PAYMENT DELIVERY AND RETURN

Payment:

At https://www.vinnhotel.com, the buyer can purchase all the products on the site with a credit card within the scope of the conditions presented. If the Buyer has made the payment by credit card, the BUYER accepts that he/she will confirm the relevant interest rates and default interest information separately from the bank, and that the provisions regarding interest and default interest will be applied within the scope of the "Credit Card Agreement" between the Bank and the BUYER, pursuant to the provisions of the legislation in force. commits.

Delivery Procedure:

Delivery: With the sending of the order confirmation e-mail, the product/products are given to the courier company with which the seller has an agreement, or the Seller himself delivers the purchased product to the address of the Buyer by covering the shipping costs. maximum 14 working days. This period may be extended by a maximum of ten days, provided that the buyer is notified in writing or by a permanent data carrier. In case the purchased product is out of stock, a special order is given to the buyer with the written approval of the buyer and the purchased product is delivered to the buyer within 8 weeks.

The products are sent to the regions where the cargo companies do not deliver to the address by telephone notice.

In regions where the Cargo Company delivers once a week, there may be a delay in the specified day in cases such as inaccuracies or deficiencies in the shipping information, some social events and natural disasters. The buyer cannot impose any responsibility on the seller due to these sags. If the product is to be delivered to another person / organization from the Buyer, the seller is not responsible for the extra shipping costs that may arise from the person / organization not accepting the delivery, inaccuracy in the shipping information and / or the absence of the Buyer. If the product/products did not reach the customer within the specified days, delivery problems should be reported to the customer services immediately to the support@vinntravel.com e-mail address.

In case of damaged package; Damaged packages should not be received and a report should be made to the Cargo Company official. If the Cargo Company representative is of the opinion that the package is not damaged, the buyer has the right to open the package and have the products checked that they were delivered undamaged and to request that the situation be determined with a report. After the package is received by the Buyer, it is accepted that the Cargo Company has fully fulfilled its duty. If the package is not accepted and a report is kept, the situation should be reported to the Seller Customer Service as soon as possible, with the copy of the report remaining in the Buyer's possession.

Return Conditions: The Buyer can return the product he bought on https://www.vinnhotel.com/ if the box is unopened and unused, within 14 working days, at the Buyer's expense.

As Vinn Turizm Travel Agency (“Vinn Turizm Travel Agency”), residing at Akdeniz University, Antalya Teknokent, Uluğ Bey R&D Building, 3/A, No:101, 07058 Konyaaltı, Antalya, Turkey, we comply with the Law No. 6698 on the Protection of Personal Data (“Law”), provided that it remains in compliance;

Name, middle name, surname, nationality, Foreigner ID number, T.R. Your personal data in the type of Identity No / Tax Identity No, landline phone, mobile phone, e-mail address, website log records, company / workplace address;

Carrying out the necessary work by our business units to benefit you,

Providing the internet network environment in a secure manner,

To increase customer satisfaction,

To be able to recognize users who make purchases from the website and/or mobile applications and to use them in potential member circle analysis,

Informing our members about products and campaigns via SMS, e-mail or call, and in this context, conducting surveys in electronic and/or physical environment through contracted institutions,

To communicate with users about the current status and updates, to provide necessary information, to fulfill the obligations undertaken in accordance with the contracts.

Providing you the contracted service,

Carrying out risk management and quality improvement activities, conducting research,

Suggesting the products and services offered by Vinn Tourism Travel Agency by customizing them according to your tastes and needs,

Ensuring the legal and commercial security of Vinn Tourism Travel Agency and real and legal persons in business and cooperation relations with Vinn Tourism Travel Agency,

Determining the commercial and business strategies of Vinn Tourism Travel Agency,

To be able to evaluate and implement your complaints and suggestions about our services,

Billing for our services, confirming your identity

It is processed for the purposes of fulfilling our legal obligations and exercising our rights arising from the current legislation.

Your personal data mentioned above, provided that it is limited to the above-mentioned purposes; Although it may vary depending on the service provided by Vinn Tourism Travel Agency and the commercial activities of Vinn Tourism Travel Agency, verbal, written, or verbal, written or verbal, through Vinn Tourism Travel Agency units, website, social media channels, mobile applications and similar means, by automatic or non-automatic methods. or collected electronically.

In this context, your name, middle name, surname, nationality, foreigner's identity number, T.R. Your personal data in the type of Identity No / Tax Identity No, landline phone, mobile phone, e-mail address, website log records, company / workplace address; Legitimate interests of the data controller, provided that the existence of express consent specified in subparagraphs 5/1 and 5/2-a-c-f of the Law, stipulated in other laws, that the processing of personal data belonging to the parties is mandatory for the establishment or performance of a contract, and that it does not harm the fundamental rights and freedoms of the data subject. It is processed on the basis of legal reasons and to third party service providers, Vinn Tourism Travel Agency officials, company shareholders and legally authorized public institutions and organizations, our business partners, contracted institutions, contracted research, promotion, human resources, law, It is transferred to third parties such as financial and tax consultants, auditors, and companies, based on the same legal reasons.

By applying to Vinn Tourism Travel Agency at any time, your personal data;

You can learn whether it is processed, the purpose of processing and whether it is used in accordance with its purpose, and if it has been processed, it may request information on this subject,

In accordance with the Law, you can learn the third parties to whom your information is shared in the country and abroad,

If you think your information is incomplete or incorrectly processed, you may request it to be corrected,

You may request the deletion or destruction of your information within the framework of the conditions stipulated in Article 7 of the Law,

You may request the third parties to whom your information is transferred to be notified of your requests specified in subparagraphs (c) and (d) and to perform the same actions,

You can object to the emergence of a result against you due to the analysis of your information by automatic systems, or you can request the removal of the damage if you think that it has been recorded or used unlawfully and you have suffered damage for this reason.

If your application for these purposes requires an additional cost, you will have to pay the fee determined by the Communiqué on Application Procedures and Principles to the Data Controller issued by the Personal Data Protection Board. In case of a written response to your application, no fee will be charged for the first 10 (ten) pages, and a processing fee of 1 TL will be charged for each page above 10 (ten) pages. If the answer to your application is given in a recording medium such as a CD or flash memory, the cost of the recording medium will be charged to you.

Your requests in your application will be finalized as soon as possible and within 30 (thirty) days at the latest, depending on the nature of the request.

In order to take advantage of your rights under the law, you can submit your applications in writing, in Turkish, to Vinn Tourism Travel Agency, and visit the website of Vinn Tourism Travel Agency for detailed information.

your applications;

Sending a wet-signed copy clearly stating your requests, either by hand or via a notary public, to the address “Akdeniz University, Antalya Teknokent, Uluğ Bey R&D Building, 3/A, No: 101, 07058 Konyaaltı, Antalya, Turkey”,

Forwarding to 25999-81511-23041 UETS address by using your KEP (Registered Electronic Mail) address, secure electronic signature, mobile signature or your e-mail address previously notified to Vinn Tourism Travel Agency and registered in the system of Vinn Tourism Travel Agency,

You can do it by one of the methods.

In the application containing your explanations regarding the right you have as the personal data owner and you will make and request to use the above-mentioned rights; You will need to submit your special power of attorney certified by a notary public, if the issue you request is clear and understandable, the issue you request is about yourself or if you are acting on behalf of someone else.

In your applications, name-surname, signature, T.C. ID number, residence or workplace address, e-mail address, telephone and fax number, the elements of the request are mandatory in accordance with the "Communiqué on the Procedures and Principles of Application to the Data Controller". Applications that do not contain the aforementioned elements will be rejected by Vinn Tourism Travel Agency.

Vinn Tourism Travel Agency always reserves the right to make changes in this clarification text for reasons arising from the Law, secondary regulations and Board decisions. Changes to be made in the clarification text and the updated text will become effective immediately as of the date they are notified to you.

Vinn Tourism Travel Agency